We will communicate our outcomes transparently so that all stakeholders know where we stand, and how we are performing against the standards and targets we set.

All stakeholders can be assured that we will deliver on what we say we will, including maintaining your home, ensuring that tenants live in a good quality home, and that your safety is accounted for in line with the Tenants Charter. We will also deliver all related services and products to the same high standard.

To demonstrate that we hear every voice, at every level throughout the organisation, especially those of our service users, ensuring that we take into account their views when making decisions, and designing services.

Whatever the challenges are, we will remain accountable on delivering what we say we will, doing this to the best of our ability.

To blend our commercial expertise, in order to support our group members towards growth and diversification, with a strong commitment to deliver social good, whilst safeguarding and promoting the wellbeing of our service users and communities across the UK, providing high-quality, sustainable products, services and homes.

To grow and diversify as an ethically leading, customer-focused provider of high-quality supported housing and related services, leveraging our expertise and commercial activity, by attracting unique opportunities often alongside external investment.